LSpeak ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application LSpeak (the "App").
Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.
1 Information We Collect
1.1 Information You Provide
- Account Information: Email address, username, and password when you create an account.
- Profile Information: Native language, target learning language, proficiency level, occupation, learning goals, and preferred AI teacher style selected during onboarding.
- User Content: Text messages and conversations you have with our AI language tutors.
- Third-Party Login: If you sign in using Google or Apple, we receive your name and email address from those services.
1.2 Information Collected Automatically
- Device Information: Device type, operating system version, unique device identifiers, and device language settings.
- Usage Data: App usage statistics, session duration, features used, and learning progress.
- Log Data: IP address, access times, and error logs for troubleshooting purposes.
1.3 In-App Purchases
- We process in-app purchases (subscriptions, coin packages, energy packages) through Apple App Store and Google Play Store. We do not collect or store your payment card information. All payment processing is handled by Apple/Google.
2 How We Use Your Information
- Provide, maintain, and improve the App and its features.
- Personalize your language learning experience based on your native language, target language, proficiency level, and preferences.
- Generate AI-powered conversations in your chosen target language, tailored to your learning goals.
- Process in-app purchases and manage your account balance (coins, energy, subscriptions).
- Send you important notifications about your account or the App.
- Monitor and analyze usage trends to improve our services.
- Detect, prevent, and address technical issues or fraud.
3 Sharing of Information
We do not sell your personal information. We may share your information only in the following cases:
- Service Providers: Third-party services that help us operate the App (e.g., cloud hosting, analytics, AI services). These providers are bound by confidentiality obligations.
- Legal Requirements: If required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
4 Third-Party Services
The App may use the following third-party services:
- Google Firebase: Authentication, analytics, and crash reporting.
- Google AdMob: Advertising (if applicable).
- Google Translate API: For content translation.
- OpenAI / AI Services: For AI-powered conversation features.
Each third-party service has its own Privacy Policy governing the use of your information.
5 Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us.
6 Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encrypted data transmission (HTTPS/TLS).
- Secure token-based authentication (JWT).
- Regular security audits and updates.
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7 Children's Privacy
LSpeak is an educational application suitable for users of all ages, including children under 13. We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and similar regulations worldwide.
For users under the age of 13:
- We collect only the minimum information necessary to provide the language learning service.
- We do not display personalized advertising to children under 13.
- We do not share children's personal information with third parties for marketing purposes.
- Parents or guardians may review, update, or request deletion of their child's personal information at any time by contacting us.
- Parental consent may be required for children under 13 to create an account, depending on applicable local laws.
If you are a parent or guardian and believe your child has provided personal information without your consent, please contact us immediately and we will take appropriate steps.
8 Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your personal data.
- Data Portability: Request a machine-readable copy of your data.
- Withdraw Consent: Withdraw consent for data processing at any time.
To exercise any of these rights, please contact us using the information below.
9 International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information.
10 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. You are advised to review this Privacy Policy periodically.
11 Contact Us
If you have any questions about this Privacy Policy, please contact us: